pre-order (verb)
- order (an item of that is amazingly entertaining and highly anticipated) before it is available (reserve yours before it’s out – first to know, first come first serve), with the understanding that it will be shipped later so you can enjoy it for ages and be the envy of all your friends:
You should always pre-order any item you are excited about, this is the only way to ensure a unit will be available for you and that you won't miss out.
Search for the item on our website if its available for pre-order you will see it like this
Some items will only be available for home delivery and some will be available for Reserve online Pick-up in Store (ROPIS) and most will have both options.
How it all works
Who doesn’t get pumped about getting their EB Games Pre-order!!?? We totally understand and we are just as pumped to get it in your hands!
We seriously try our very best to give you the most accurate release dates, but sometimes things change so check out our website because that’s where you’ll find all the most recent and accurate release info.
Your Pre-order will be charged 2 days prior to release. If for some unforeseen reason we cannot complete your payment, we will send you an email to let you know. If you need to update your payment information, give us a call at 613-900-6079.
Now for the best part….getting your Pre-order into your hands. We ship the day prior to release. As we all know, and dread shipping delays can happen and will vary depending on your location and the shipping method you select at checkout. So here are your options to get your Pre-order exactly when you want it:
- Express shipping your delivery is guaranteed within 1-2 business days
- Standard shipping delivery times can vary from 1-10 business days
- You can find our shipping rates here
- The best way to ensure you have your game in hand on release day is to pre-order at your local GameStop or online for pick-up in store.
Bonuses
We will make sure that those amazing and fun Physical Pre-order Bonuses will ship with your order…..You’re Welcome!
In case you’re wondering Digital Bonus Codes will be emailed within 5 business days following the shipment of your game so keep an eye out!
Physical pre-order bonuses are while supplies last!
In-Store Pre-Orders
So, you’ve pre-ordered in-store, and you’re looking for more information on your pre-order status!
If you pre-ordered something for in-store pick-up, either online or directly with your local store, store staff will give you a call a few days before release as a reminder that your pre-order is almost ready. Staff can also let you know then if their store will be open for a midnight launch, or earlier than usual on launch day, just ask, and store staff will help you out!
To collect your pre-order on launch day, you will need the following:
- Your receipt if you pre-ordered directly in-store, or your Order Confirmation email if you placed your pre-order online
- A valid piece of photo ID that matches the name on file for your pre-order
- Your EDGE card, if applicable
Without these, your store will not be able to release your pre-order to you, so be sure to keep everything safe until launch day!
Cancelling In-Store Pre-Orders
Changed your mind on your pre-order, and you want to cancel?
Not a problem! Just pay a quick visit to your store, provide staff with your name, phone number, and a piece of ID, and they’ll cancel your pre-order and refund any deposits you’ve made, right over the counter. This also applies to pre-orders made online for in-store pick-up.
Customer Service is not able to cancel or refund deposits made online for in-store pick-up, so you would need to visit your store in person to cancel orders like these, too.