Ok, I'm sold, how does this all work?
Well like everything, there are rules. Please take a moment to read through these.
What are the rules?
To comply with local laws and regulations, customers must be at least 18 years of age to trade in at EB Games. Valid government ID must also be shown at the time of trade, and depending on the province or territory, some personal identification may have to be recorded for auditing purposes only. If the local laws and regulations differ from the trade-in policy stated above, then the local laws and regulations come into effect. Please note that some locations have limitations on the Trade program.
- Trade offers cannot be combined.
- Trade values change regularly.
- Trade values will vary depending on the condition of your item.
- Trades must be in working condition.
- Activation fees may apply.
- Some restrictions apply in select municipalities.
- Refurbishment fees will be determined in store when your item is tested.
As a general rule, we do not accept the following:
- Multiple copies of the same game or same game system traded by the same customer.
- Unopened merchandise (unless a receipt for the original purchase is presented).
- Games or consoles with non-Canadian region codes.
- Fire damaged items.
- Accessories with frayed cords or exposed wires.
- Defective accessories, consoles, handhelds, or software games.
- Items which prompt for a serial number, but no serial number is present.
- No dealers.
Console exclusions include: Consoles with parental controls that can’t be removed. Consoles with Screens that are cracked or severely scratched. Consoles that will not power on with the charger plugged in. Consoles known to be modified. Consoles with severe cosmetic damage to the extent of being clearly un-repairable, or to an extent that clearly renders it ineligible for resale (i.e. severe or unsightly scratches, cracked cases, exposed internal components). Consoles infested with insects or any other creatures. Consoles with pornographic or vulgar stickers. Consoles with specific cosmetic identifiers and/or Consoles that show signs of tampering. Consoles with missing components.
Software games exclusions include: Discs that are cracked into the data layer or chipped, warped, dented, broken, or has holes in it. Burned, pirated, or counterfeit games. Multiple copies of the same game. Cartridges with disfigured or missing labels, or that are mislabeled. Multi-disc games where in all required discs are not present. Imported games. Games marked “not for resale”