EB Games Product Replacement Plan & Gameplay Guarantees are the best warranties available for your consoles, controllers and games.
Consoles
| Exchanged on the spot | |
| No waiting period or troubleshooting process | |
| Electronic failure of the console is covered | |
| Exchange at any EB Games location | |
| All you need is your proof of purchase & everything that came in the box |
Accessories
| Exchanged on the spot | ||
| Covers stick drift, stuck buttons, connectivity, etc. | ||
| Cover accessories that no longer charge | ||
| Exchange at any EB Games location | ||
| All you need is your proof of purchase |
Games
| Exchanged on the spot | |
| We cover your scratched & defective games | |
| Exchange at any EB Games location | |
| All you need is your proof of purchase | |
| 4$ for new and 3$ for Used |
How does the Product Replacement Plan work?
If your eligible system, accessory or game is defective due to normal use and has been covered with a PRP/GPG then it can be exchanged once within the covered period. We do not service the systems so you don’t have to wait, you get a replacement on the spot!
You can go to any EB Games Canada location to complete your exchange. An original receipt for the hardware purchased must be presented indicating that a PRP has been purchased for that hardware – identified through the serial number.
Worried you might lose your receipt? Check out our Edge Program! When you use your loyalty account at checkout we will keep records of your transactions for you. Just reach out to our customer service team and we will recover your receipt for you before you visit the store.
All items must be returned complete in their original packaging with all applicable manuals, cables and accessories.
Full details here